Privacy Policy

Last updated: March 1, 2026

1. Overview

CloudXSpace ("CXS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We collect information you provide directly, such as your name, email address, company name, and payment information when you create an account or subscribe to a plan. We also automatically collect usage data including IP address, browser type, operating system, pages visited, and time spent on the Service. We may use cookies and similar tracking technologies to enhance your experience.

3. How We Use Your Information

We use collected information to provide, maintain, and improve the Service; process transactions and send related notices; respond to your requests and provide customer support; send promotional communications (with your consent); monitor and analyze usage patterns; detect, prevent, and address technical issues and security threats; and comply with legal obligations.

We do not sell your personal information. We may share your information with trusted service providers who assist us in operating the Service (e.g., payment processors, hosting providers) under strict confidentiality agreements. We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets. Aggregated, anonymized data that cannot identify you may be shared for analytics purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements. Backup copies may persist for up to 180 days before being purged.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; request data portability; and withdraw consent at any time. To exercise any of these rights, please contact us at privacy@cloudxspace.com. We will respond within 30 days.

8. Cookies & Tracking

We use essential cookies to operate the Service, analytics cookies to understand how you interact with the Service, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not use cookies for third-party advertising.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe we have inadvertently collected such data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at privacy@cloudxspace.com.